Guest damage is a matter between the host and the booking platform — Airbnb, VRBO — not something Miami STR Cleaning insures. Every turnover, the crew documents the unit's condition and flags anything broken, stained, or missing before the next guest checks in, so the host can file a claim while there's still time to prove it.
Who's responsible for covering the cost?
The host and the guest settle damage through the booking platform's own protection program — Airbnb's host damage protection, VRBO's own policies — not through Miami STR Cleaning. The company's role is limited to the clean itself, not to adjudicating what a guest owes.
What does the cleaning crew actually do when they find damage?
During the turnover, the crew notes visible damage or missing items as part of the reset — a broken glass, a stained sofa, a missing remote — while the unit is fresh from the last stay. Flagging it the same day, inside the 7:00 AM–5:00 PM turnover window, gives the host the clearest evidence before the next guest arrives.
How do I reach Miami STR Cleaning about a damage report?
Call (786) 767-6363 during business hours — the company operates seven days a week, 7:00 AM to 5:00 PM, across its 20 service areas in the Miami market — to ask about turnover-day reporting for a specific property.
Does Miami STR Cleaning pay for guest damage?
No. Damage claims run through the booking platform's protection program or the host's own insurance, not through the cleaning company. Miami STR Cleaning's part is limited to the turnover itself.
Will the cleaner tell me if something's damaged?
The crew flags visible damage or missing items as part of the standard turnover reset, since that's when the unit's condition is easiest to see and document. Confirm reporting expectations for your property when you book.
What if damage is found after the guest has already left and been refunded?
Report it to the booking platform as soon as it's found — most guest-protection programs work on a filing window, so the sooner the host knows, the better the odds of recovering the cost. Waiting past that window generally forfeits the claim.