Every turnover starts with a walkthrough; if something's broken, stained, or missing from the last stay, Miami STR Cleaning photographs and logs it before anything else happens. That record goes to the host — covering the cost is between the host and Airbnb, VRBO, or the platform's security deposit, not the cleaning crew.
What exactly gets photographed and logged?
The documentation is narrow by design: what's damaged, roughly how, and a timestamped photo — not an estimate of cost or a finding of fault. That keeps the record useful as evidence without turning a cleaning visit into a claims investigation the crew isn't equipped to run.
Who do I actually file the claim with?
Airbnb's Host damage protection, VRBO's equivalent, or a security deposit held outside either platform — whichever applies to the booking is where the claim goes, not Miami STR Cleaning. The report the crew logs is the evidence a host attaches to that claim, built by the same crews carrying a 4.6 rating across 51 Google reviews; it isn't a bill and it isn't a payout.
What if the damage isn't found until the next guest has already checked in?
This is the case that actually costs a host money: once a new guest has stayed in the unit, it gets harder to prove which stay caused what. It's also the reason a same-day walkthrough matters more than a same-week one — the tighter the gap between the report and the next check-in, the cleaner the paper trail.
Does a damage report slow down the turnover?
No — the reset still happens on the same visit. Photographing a broken lamp or a stained cushion takes a few minutes, not a rescheduled appointment; the unit still turns for the next guest on the original timeline.
Will Miami STR Cleaning pay for the damage out of pocket?
No. The photographed report is proof for the host's claim, not a payment — that money comes from the platform's damage protection or the security deposit, not the cleaning company.
How do I get a copy of the damage report?
Call Miami STR Cleaning at (786) 767-6363 and ask for the report from that turnover date; it's logged the same visit the damage is found, so it's available right away.
Does normal wear and tear get reported the same way?
No — the crew flags what wasn't there on the last turnover: a new stain, a broken fixture, a missing item. Ordinary wear isn't logged as damage, because it isn't something either the host or the platform would file a claim over.
Can someone inspect the damage in person instead of relying on photos?
Miami STR Cleaning's office is at 16115 SW 117th Ave Ste A18 in Miami, but an in-person visit usually isn't necessary — the timestamped photos logged the same day are what the platforms actually ask for on a claim.